Cancellation and Refund Policy

Cancellations before ordering closes

Orders can be cancelled or modified up to the weekly close (Saturday at 5:00 p.m.). Contact us and we will cancel it; the hold on your card is released and nothing is charged.

Cancellations after ordering closes

After ordering closes, orders are locked and cooking has begun. Cancellations after ordering closes are not eligible for a refund except in unusual circumstances (for example, we cannot fulfill the order).

Quality issues

If something is wrong with your order, contact us within 24 hours of delivery and we will make it right: replacement, store credit, or refund at our discretion based on the issue.

Refund timing

Refunds are processed back to your original payment method. They usually appear within 5 to 10 business days depending on your bank.

Contact

Questions about refunds? Email us at pretamonger@gmail.com.